Effective Date: December 30, 2024
Returns & Warranty Policy
At Pin & Shine, we are proud to offer stylish, high-quality hair clips and pins that enhance your look for any
occasion.
To ensure your satisfaction, we provide a clear and simple 14-day money-back guarantee and a policy for
manufacturing defects.
Here’s How It Works
Step 1: Contact Us
If you believe your item has a manufacturing defect, send an email to support@pinandshineforever.com with
details and photos of the issue.
- For manufacturing defects reported within 14 days, we’ll send you a replacement free of charge—no need
to return the item. - If you’ve changed your mind and no longer want the product, let us know. We’ll provide instructions for
returning the unused item (return shipping fees apply).
Step 2: Return the Item (if applicable)
Ship the unused item with its original packaging to the following address: 447 Broadway, 2nd Floor Suite
#2654, New York, New York 10013, United States. Ensure the return is initiated within 14 days of purchase
for a refund.
Important Details to Remember
- Warranty for Defects Only:
Our products are made to last, but general wear and tear, misuse, or
external damage (e.g., exposure to water or other conditions) are not covered under the warranty.
- 14-Day Return Policy:
Returns are accepted only for unused products purchased directly from
pinandshineforever.com.
Refund Process: Refunds will be issued to the original payment method upon inspection of the returned
item.
- Shipping Costs:
- For manufacturing defects: Return shipping costs are covered by Pin & Shine.
- For other returns: Customers are responsible for return shipping fees.
At Pin & Shine, your satisfaction is our priority. Thank you for choosing us to add style and elegance to your
everyday look and special occasions.